Your questions answered!
We know you've got lots of burning questions for us so we've tried to answer as many as we can below. Do let us know if you have any other queries and we'd be happy to help. Just reach out via our contact form or through social media.
Shipping & Returns
Do you ship overseas?
Here you can place an explanation or answer to the question.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
My parcel has arrived damaged. What do I do?
Sometimes delivery companies can be a little heavy handed. Send us a photo of the package and items along with your order number and we will take it up with the delivery company and send you out some fresh replacements at first class delivery.
We only ask you send back the items you have received so we can use them in our case.
Are you a sustainable company?
Luna's Treasures does things differently by ethically and sustainably producing in LA. We design, print, cut, and package everything in house. We hope to be an example of how the gift industry can do better for our planet and the people in it. Your support and understanding make this possible.
What do you do?
Our mission is to create personalized gifts for you and your closest family and friends. All our gifts are put together with love! We hope you love our custom gifts as much as we do!
Where are you based?
We're based in LA and have 2 separate locations which you can find on our Contact page.
I love you guys! Can I join your team?
Although we're currently not hiring we're always on the look out for talent so email us at firstname.lastname@example.org and tell us a little bit about yourself!
Contact & Support
Can I speak to someone?
Of course. The quickest way is to reach out via our social media channels (see the links below) or head over to our contact page and send us an email.
Alternatively email us at email@example.com and we'll get back to you as soon as possible. If it is in reference to an order please provide your order number so we can get to you as soon as possible.
When do your support teams work?
We are available through our social channels 9am to 5pm Monday to Saturday.
What social channels are you on?
See below for a link to all our social channels.